The Service Call module captures incoming support requests and routes them to the appropriate teams. It acts as the first point of contact for issue resolution.
Calls are categorized by urgency, type, and asset association, with automated routing and escalation rules.
Each call record includes timestamps, caller details, and resolution history for accountability.
Technicians receive alerts and can respond directly through the dashboard or mobile interface.
This module enhances responsiveness and customer satisfaction.
- Capture and categorize support requests
- Automated routing and escalation
- Caller history and resolution tracking
- Mobile-friendly technician interface
- Service performance metrics