Category: services

MedTenance offers a comprehensive suite of modules to streamline medical equipment management, service tracking, and compliance workflows.

Service Call

By rahulphp7 November 27, 2025 No Comments

The Service Call module captures incoming support requests and routes them to the appropriate teams. It acts as the first point of contact for issue resolution.

Calls are categorized by urgency, type, and asset association, with automated routing and escalation rules.

Each call record includes timestamps, caller details, and resolution history for accountability.

Technicians receive alerts and can respond directly through the dashboard or mobile interface.

This module enhances responsiveness and customer satisfaction.

  • Capture and categorize support requests
  • Automated routing and escalation
  • Caller history and resolution tracking
  • Mobile-friendly technician interface
  • Service performance metrics
services

Assets Master

By rahulphp7 November 27, 2025 No Comments

The Assets Master module is the foundation of your asset tracking system. It centralizes all asset data—physical, digital, leased, or owned—into a unified dashboard.

Administrators can register assets with unique identifiers, categorize them by department, and monitor their lifecycle from acquisition to disposal.

It supports metadata like serial numbers, warranty dates, vendor details, and custodian assignments for full traceability.

Assets can be linked to service calls, preventive care schedules, and AMC contracts for seamless integration.

This module is essential for audits, compliance, budgeting, and operational efficiency.

  • Centralized asset registry
  • Lifecycle tracking with timestamps
  • Warranty and compliance documentation
  • Custodian assignment and accountability
  • Integration with service and maintenance modules
services